Friday, October 1, 2010

Hotel HSIA Support & Hotel Guest Support

Looking for an experienced support team for your hotel?  Unhappy with your current support? 

Now is the time to move to the MTS Help Desk!

Positive Guest Experience

Your guests deserve the BEST internet support while enjoying their stay at your property. While most hospitality services offer a plug and play system, some guests will still require assistance in connecting. If a guest is having issues connecting to the internet, they can call our toll free 800 number anytime, day or night to receive a qualified, friendly helpdesk representative to help them resolve their issues and make sure they are connected to the internet. A variety of different settings and user errors can prevent a guest from having a positive internet experience at your property and by offering them a fast and friendly Internet Help Desk Support Team your hotel guests will become "happy customers". MTS is committed to providing reliable 24-hour internet support to keep your guests happy, improve your guest scores and maintain loyal customers who will return again and again.

    About MTS Help Desk Support
  • U.S. based call center, ready to resolve any issue 24 / 7 / 365.
  • Proven track record of improving guest scores.
  • With our average time to answer under 90 seconds, callers do not sit on hold.
  • Fully web based customer portal to view helpdesk stats.
  • Comprehensive reporting tools including: Call Reasons & Problem trend reports.
  • A 3 tier support system offering the highest level of customer service
Here are some of the brands we have experience supporting
Courtyard Inn Fairfield Inn Springhill Suites Residence Inn Towneplace Suites
Holiday Inn Express Staybridge Suites Holiday Inn Hampton Inn Candlewood Suites
Best Western Super 8 Homewood Suites Hilton Hotels Doubletree Hotel
Sheraton Hotels & Resorts Quality Inn Sleep inn Marriott Hotels Hilton Garden Inn
Comfort Inn Comfort Suites

Contact MTS today to learn more and sign up!