Now is the time to move to the MTS Help Desk!
Positive Guest Experience
Your guests deserve the BEST internet support while enjoying their stay at your property. While most hospitality services offer a plug and play system, some guests will still require assistance in connecting. If a guest is having issues connecting to the internet, they can call our toll free 800 number anytime, day or night to receive a qualified, friendly helpdesk representative to help them resolve their issues and make sure they are connected to the internet. A variety of different settings and user errors can prevent a guest from having a positive internet experience at your property and by offering them a fast and friendly Internet Help Desk Support Team your hotel guests will become "happy customers". MTS is committed to providing reliable 24-hour internet support to keep your guests happy, improve your guest scores and maintain loyal customers who will return again and again.
- About MTS Help Desk Support
- U.S. based call center, ready to resolve any issue 24 / 7 / 365.
- Proven track record of improving guest scores.
- With our average time to answer under 90 seconds, callers do not sit on hold.
- Fully web based customer portal to view helpdesk stats.
- Comprehensive reporting tools including: Call Reasons & Problem trend reports.
- A 3 tier support system offering the highest level of customer service
Contact MTS today to learn more and sign up!