Why the ANTlabs InnGate 3 is right for your hotel.

ANTlabs InnGate M100, M200 & M300

The InnGate 3 series gateways were designed specifically for the needs of Visitor Based Networks(VBN), which is exactly what a hotel network is.  Guests want to be able to sit down, fire up their laptop or mobile device and connect to the internet without any complications. The InnGate 3 provides simple, yet secure internet access to end users. It has Anti-DoS and Spam protection built in, with features like session rate limiting, ARP storm protection, IP conflict protection and DNS flood protection.

With the increase of internet crimes, such as illegally downloading movies, hotels will be required to keep records of internet traffic data. The InnGate 3 has a Lawful Intercept Module to take care of just that. Read more about the Lawful Intercept Module here.

ANTlabs InnGate E500, E750 & E1000

 The hardware of the InnGate 3 series gateways is far superior to that of any competitor.  This means they are more reliable and have a longer lifespan.  By default all InnGate 3 gateways have Gigabit Ethernet ports to maximize available bandwidth.  Unlike a Nomadix, the InnGate 3 does not require yearly support fees in order for it to continue to function.  Read all about the InnGate 3 Key Features here.




Visit www.mts.cc today learn more about the ANTlabs InnGate 3 Gateway as well as see a live online demo.  MTS is an official ANTlabs distributor.  MTS has taken the distribution role a few steps further by adding services and options that no other ANTlabs distributor has.  Call or email us today, 800-327-7890 | info@mts.cc.

MTS Inc.
"When Service Counts!"

Hotel HSIA Support & Hotel Guest Support

Looking for an experienced support team for your hotel?  Unhappy with your current support? 

Now is the time to move to the MTS Help Desk!

Positive Guest Experience

Your guests deserve the BEST internet support while enjoying their stay at your property. While most hospitality services offer a plug and play system, some guests will still require assistance in connecting. If a guest is having issues connecting to the internet, they can call our toll free 800 number anytime, day or night to receive a qualified, friendly helpdesk representative to help them resolve their issues and make sure they are connected to the internet. A variety of different settings and user errors can prevent a guest from having a positive internet experience at your property and by offering them a fast and friendly Internet Help Desk Support Team your hotel guests will become "happy customers". MTS is committed to providing reliable 24-hour internet support to keep your guests happy, improve your guest scores and maintain loyal customers who will return again and again.

About MTS Help Desk Support
• U.S. based call center, ready to resolve any issue 24 / 7 / 365.
• Proven track record of improving guest scores.
• With our average time to answer under 90 seconds, callers do not sit on hold.
• Fully web based customer portal to view helpdesk stats.
• Comprehensive reporting tools including: Call Reasons & Problem trend reports.
• A 3 tier support system offering the highest level of customer service

Here are some of the brands we have experience supporting

Contact MTS today to learn more and sign up!

Hospitality Lawful Intercept - ANTlabs InnGate 3

Lawful Interception 

Faced with heightened use of the internet in organized crimes such as data theft, pedophilia and in particular terrorism, governments around the world have introduced “Lawful Intercept” directives which require providers of Internet services to keep records of all the communications that take place over their Internet service and attempt to identify and record the user. The required information must be collected, stored for a specified period of time and made available to authorities at any time.

What this means is that as a hospitality service provider providing Internet access for your guests, you need to be responsible for knowing who accesses the internet or emails via your server and requires you to store information on user IDs, IP addresses and the date and time of communication.

InnGate 3 Supports Lawful Intercept InnGate 3 supports lawful intercept out-of-the-box by providing a Syslog readable trace of information such as:

1) Source IP address – This is the IP address of the user. We store both the internal and external addresses.

2) Destination IP address – This is the IP address of the site that the user is connecting to.

3) Connection type – This shows whether it is a HTTP connection or TCP/UDP connection.

4) Connection time – This is the time at which the connection is made.

5) MAC address – The MAC address of the user’s device.

6) User ID – Depending on the authentication type, this can be the Radius User ID, the PMS room number or credit card transaction ID.

With such detailed information, lawful intercept requirements are met, allowing authorities to  identify the user if the need arises.

Source: ANTlabs Lawful Intercept White paper

Click here to visit our website to learn more about the ANTlabs InnGate 3 Lawful Intercept.



MTS INC.  |  800-327-7890  |  www.mts.cc

Powerful, Must See Webinar:  How New Internet
Requirements Will Impact Your Hotel

ST. LOUIS, September 29, 2010 – Several Hotel Chains are increasing their internet standards to ensure guest satisfaction.  The internet has become a critical amenity for hotel guests around the globe and the better networks are required to ensure guest satisfaction.    All hotels should consider these important upgrades to remain competitive in the hospitality industry. 

Various benefits from the new requirements include:

• Eliminate Internet down time through redundancy. 
• Increase bandwidth speeds to meet expanding guest requirements
• Prioritize guest Internet traffic. 
• Higher level of security for all network users. 
• Complete wireless Internet coverage for your property. 
• Prevent network outages with full battery backups.

The motivation for this upgrade has been initiated by the growing demand for more bandwidth from guests with transforming technologies such as iPad, Slingbox, and Netflix.  The guest network is continuously being taxed and must be improved. 

MTS would like to invite you to a free webinar, hosted with Elfiq, to explain the new guest demands with respect to hotel internet access.  With a focus on hospitality, MTS and Elfiq have teamed up to build better networks for our clients to ensure optimal guest satisfaction and excellent guest scores.  This powerful webinar is a MUST for every hotel who must improve their guest internet scores to stay competitive.

Attendance is limited, so please reserve your seat today.

Tuesday October 5, 2010  11:00 a.m. Eastern  CLICK HERE TO REGISTER
Wednesday October 6, 2010  12:00 p.m. Eastern   CLICK HERE TO REGISTER
Thursday October 7, 2010  1:00 p.m. Eastern   CLICK HERE TO REGISTER

If all meetings are booked, please e-mail info@mts.cc to request more information.


 ABOUT MTS
MTS is a market leader in hospitality communication solutions, installations, service, and 24 x 7 internet help desk.  As a Mitel Hospitality Specialist Partner, we are approved and recommended by all hotel brands nationwide.  MTS’s ability to recognize and adapt to the ever changing world of technology allows us to provide innovative solutions customized to meet the needs of each and every client.  Headquartered in St. Louis, Missouri, with offices and partners nationwide, we are represented by a diverse, talented, innovative work force dedicated to making sure our customers receive outstanding service, products, and quality installations at a price they can afford.   MTS's industry-leading technologies combined with nationwide service, unmatched technical expertise and a 24/7/365 service center present the right combination for long-lasting partnerships.  For more information, visit www.mts.cc.



 

ABOUT ELFIQ
Elfiq Networks (Elfiq Inc.) is a leader in the development of innovative bandwidth management and security solutions.  Aware of today’s economic stakes, Elfiq brings leading-edge ideas and increased strategic information technology investments to businesses. Elfiq is a privately-owned company headquartered in Montreal, Canada. For more information, visit www.elfiq.com.

DIRECTV Sports Bar Finder Drives More Revenue

DIRECTV will be driving more traffic to bars and restaurants by launching a new application specifically designed to help increase revenue to establishments that provide DIRECTV programming.  When potential customers need a place to watch the game, they can utilize DIRECTV’s Sports Bar application to ensure they find your bar or restaurant listed.  Sports Bar Finder powered by DIRECTV uses GPS to show bars that carry DIRECTV sports programming.  You can search for all locations with DIRECTV sports or filter your results to find locations that have access to all games for a given sport, no matter which channel the games are on.  You can also add your favorite sports watering holes to My Bars so the locations and details of your preferred sports bars are always just a click away.

Check our DIRECTV page today!

DIRECTV is the only Television provider that is helping to drive more customers to your business.

Visit www.mts.cc to learn about all of our services and solutions. 

MTS becomes Phybridge Certified Partner

MTS has become a Certified Partner with Phybridge. Phybridge creates wonderful products that allow hotels and others to use existing 1 pair cabling for use with IP devices. It not only allows IP traffic over 1 pair of existing cabling but also offers Power Over Ethernet (POE) as well. Phybridge products can save our customers substantial amounts of money and reduce the planning and headaches involved in re-cabling a building with CAT5 cabling that's needed for all IP applications. This means that our customers can now upgrade their admin and/or guest room phones IP and/or SIP without having to worry about the need for re-cabling. If this seems to be something you may have interest in, please call MTS today at 800-327-7890 or email us from out website and we'll see what Phybridge can do for you!

Upgrade Your Communications and Book More Rooms!

MTS upgraded a call center for a hotel group on the west coast. This upscale hotel group had a goal to increase their occupancy by handling more reservations. MTS worked with this management company to help increase their capacity and call handing to book their hotels. When it comes to booking, the owner possess a strong desire to keep a group at one of their own properties instead of going to another hotel, regardless of the brand. This hotel decided it was time to increase their capacity and the ability to sell more rooms by partnering with MTS. MTS will be expanding their existing Mitel 3300 while providing a dedicated group of agents to answer calls. Mitel’s (CCM) contact center management software, will provide data to the property to help enable better decisions.

MTS Provides HSIA Guest Support to IHG Property

MTS will be adding an IHG property on the east coast for internet help desk. This hotel will have MTS’s award winning help desk service. MTS has a professional staff dedicated to making sure that hotel guests are satisfied. With powerful reports, proactive support, and a leading support team, MTS has unmatched hotel helpdesk service. If you would like to hear more about our award winning service, please call us at 800.327.7890. We look forward to speaking with you. Visit our website www.mts.cc

Embassy Suites Texas Signs with MTS

MTS just signed the newest addition to the Hilton family, a new Embassy Suites in Texas. We will be providing a Mitel 3300 MXE controller with an embedded voicemail system, along with Mitel 5540, 5340, 5324 and 5312 phones for the administrative staff and two Telematrix 3100 series speakerphones for each guest room. The addition of a Metropolis Profit Watch 500, which integrates to the PBX and PMS systems, which will provide detailed call reporting and billing will further enhance revenue generation through accurate guest billing. Our project planning experience will provide this new Embassy Suites the confidence that all their communication needs are fulfilled today and for years to come. We welcome them to our MTS family and look forward to a long-lasting partnership.

A New Server goes in at a Residence Inn in Florida.

After recent challenges with their previous gateway, their guest internet gateway failed. MTS helped get this Residence Inn up and running with a temporary solution to maintain their guest satisfaction and installed a HP ProCurve MSM760 Access Controller. The Residence Inn was very pleased with their temporary fix and their solution. This controller now provides their guests with a high performance networking solution that fits all their needs. MTS was there for the Residence Inn when they needed a solution fast and we will be there for you when service counts. Visit us on the web today at www.mts.cc to see all of our communication solutions.

Two New Hilton Hotels in Maryland for Single Source

When you purchase communications equipment, it is important to consider all costs to operate your system, not just the purchase price. These costs include insurance, training, moves, changes, add-ons, maintenance, and software upgrades. A new Homewood Suites and Hilton Garden in Maryland made the decision to outsource their communications to MTS. They can both be sure their telecommunication needs will be met today and in the future. Their Single Source agreement includes full service, parts and labor for the full term of the agreement. With the MTS Single Source Solution Contract, they know exactly what service will cost. Single Source is the perfect way to upgrade your communications at a low monthly cost. Call MTS today to find out more about our Single Source Solution and how it will work for you. 1.800.327.7890.

MTS Helps a Hilton Garden Communicate with their Guests

MTS is pleased to announce another Portal Customer! A Hilton Garden Inn on the East Coast will have the unique opportunity to connect with their guests like never before. The MTS Portal is the first page guests see as they log onto the internet in their hotel. This custom page can be updated daily with items such as daily specials in the restaurant, drink specials in the bar, local events, weather, and even a video welcome from the general manager, all with the ease of a word document. This exclusive opportunity drives more revenue to hotel amenities as well as allowing each guest to plan activities, create a unique stay like never before and get the personal attention your guests deserve. Call MTS today to find out how the portal can work for you. We are looking forward to speaking with you! 1.800.327.7890.